Terms and Conditions

Sales Tax:

Graffiti Promo headquarters is located in Orange County, California.

All orders that are shipped to or billed to any address in the State of California are subject to Sales Tax. This rate is currently 7.75%.

The exceptions are when the products are being billed or shipped to outside the state of California, or when the product is purchased for resale purposes.

Companies and individuals who may be exempt from sales tax should provide us with a copy of their resale certificate by Fax to 949-266-9332.

Cancellations and Existing Orders:

Due to the nature of our business all orders are non-cancelable. Once a proof has been approved, and order is already in production we cannot guarantee our ability to make any changes or cancellations to an existing order. All completed work and costs incurred will be the responsibility of the customer. Blank items are non-refundable. For returned apparel samples a RMA number (Return Material Authorization) and special shipping address must be provided by Graffiti Promo customer service. Restocking fees and freight charges will apply.

Returns:

We do not accept unauthorized returns. If you have any problems with your order please contact customer service at 800-223-5805 within 30 days of receipt. We advise opening your merchandise once you receive the shipment to review your order and its quality. Merchandise found to be incorrect due to Graffiti Promo’s error will be replaced at no cost or for a credit. A written authorization from Graffiti Promo is required prior to any returns or credits. Merchandise returned with no such authorization will not be accepted and will be returned back to sender. No credit will be issued for merchandise that is not authorized to be returned to Graffiti Promo.

Overages and Shortages (over/under run):

We will make every effort to provide your exact quantity ordered, however due to quality control and fast running machines there may be an over/under run of +/- 10%. In some cases for ex: plastic bags, there may be 15-20% over/under run policy. We reserve the right to ship, bill or charge credit cards for any over or under the desired quantity. We recommend you order more than needed for this reason to relieve any shortages you may have.

Special Offers & Website Pricing:

We will make our best efforts to keep our site current, however market conditions may change the price of the product. We reserve the right to change prices at anytime. In the case that there is a pricing error, Graffiti Promo may not be able to honor the price shown on the website.

• When qualifying for special offers, order size does not include shipping or tax.
• Special offers and coupons are only valid on orders purchased at web site pricing.
• Special offers may not be valid on certain items.

Shipping Delays:

Graffiti Promo cannot be responsible for carrier, en-route, international custom delays or other circumstance which we have no direct control. Should the items be lost or damaged in transit when using third party billing, Graffiti Promo is not responsible for damages incurred to the shipment. All claims or charges must be filed by you with your freight carrier.

Use of Trademarks:

All the copy or material submitted by the customer for the use of imprinted merchandise will be accepted by Graffiti Promo as being submitted in full compliance with all applicable laws regarding trademark, service mark, copy right, patent, logo, statement, slogan, portrait, graphic, photograph, picture, illustration or any other artwork provided. The customer by submitting such a copy of this material allows Graffiti Promo the use of copy or material on any items ordered and will not be held liable to any damages, costs and/or expense when they arise under all such laws as consequence of Graffiti Promo’s use of copy and material provided.

To use trademark corporate logo’s a customer must have written permission from the registered owner of the logo or trademark, or be an authorized agent or affiliate of the registered owner of the logo. A customer may not use any logo in a manner that may infringe copyright laws. Graffiti Promo shall not be held liable for the unauthorized, improper, or illegal use of any logo or trademark that is applied to promotional merchandise purchased through Graffiti Promo. Graffiti Promo will also not accept responsibility or liability for the actions of clients who have misrepresented their ownership of licenses or trademarks.